FAQ's


Frequently Asked Questions

 

Do you ship to all countries?

  • Yes, we offer Worldwide Shipping!

Do you offer free shipping?

  • Yes! We offer FREE shipping on all orders.

How many days will it take for my package to be delivered?

    When do you ship the orders from your fulfillment center?

    • We process and package all orders after 24 hours of the purchase timestamp, ready to be shipped the next working day.

    Where is my order being shipped from? Where is your fulfillment center located?

    • We are an international company and we have multiple warehouses worldwide but our main fulfillment center is in Hong Kong.

    I ordered 2 items but only received 1 item... Where is the rest of my order?

    • If you ordered multiple/different products from our store, you may receive more than 1 shipping package. (this is done for more efficiency and faster shipping times since we have multiple warehouses worldwide)
    • If you ordered many of the same products, then you will usually receive it all in 1 package.
    How do I track my order?

    We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

    You can track your order here.

    Why does the shipping status show that the shipping status is ‘currently unavailable’?

    • Once the parcel is shipped, it usually takes another 3-5 days for the tracking status to show up correctly on the tracking number.
    • We don’t know why there is a lag time between USPS updating it but we assure you that the items are on the way. We recommend to check back in a few days.

    I didn’t receive an order confirmation email.

    • Every order is automatically sent a confirmation email. Please check your spam or junk folder.
    • If still missing, just contact us and we'll send you a brand new email confirmation.

    Missing Package: Tracking says delivered but didn't receive it yet.

    • If it’s our fault we will refund you or send you a new item.
    • If it’s the buyer’s fault, buyer will be responsible for the claim.
    • If we've confirmed with the post office and shipping carrier that the item has been delivered with a specific date, time and location, then we will not be responsible for missing claims.
    • If the missing package is due to package thieves, we'll be happy to ship you the same order again for 30% off the price tag you bought.
    • If our shipping carrier or postal office cannot confirm the item was delivered. We'll usually just send you the item again.
    • Please contact us for more details so we can find out the best solution for you.

    Tracking says delivered to a wrong address

    • We deliver to the exact address that was given to us, normally this doesn't happen because 99.99% of our products are updated with the correct tracking number.
    • It may be that the system had updated the wrong tracking number into the system. For that case, we’ll send you the correct tracking number so you can check the current status of your correct tracking.

    How secure is my personal information?

    • GoodieCorns uses industry standard privacy protection. We don't sell, lease, or distribute any personal customer information.
    • Your sensitive personal information will be kept securely with us offline.

    HOW DO I RETURN AN ITEM?

    If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. 

    Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

    Returned items must be in original packaging, including any accessories, manuals, and documentation.

    Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.

    Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.

    Returns made without receipt may be refused. GoodieCorns reserves the right to deny any return.

    WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?

    Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?

    Please contact our Customer Support team to start the return process. Please include the following information:

    • Order number
    • Proof of purchase
    • Video or photo of the faulty product (if applicable)
    • Complete delivery address
    • Contact telephone number

    In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

    HOW LONG IS THE RETURNS PROCESS?

    Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

    For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees. 

    WHEN WILL I RECEIVE MY REFUND?

    All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

    If you haven't received a credit for your return yet, here's what to do:

    Contact the bank/credit card company. It may take some time before the refund is posted to your account.

    HOW DO I CHANGE OR CANCEL MY ORDER?

    Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.